Frequently Asked Questions
If you do not find the answer to your question below, please don’t hesitate to contact us via the “Contact” tab at the footer of our site.
What makes Kinderfeets a sustainable company?
Kinderfeets products are made using fast-growing Bamboo, an extremely adaptable and resilient crop that has the ability to self-regenerate. Bamboo also doesn’t require toxic chemicals or artificial pesticides for growth and maintenance, which makes it both toxin-free and more cost-effective.
When we’re not using Bamboo, we’re using eco-friendly birch wood and/or FSC-certified German beechwood. We also use non-toxic, water-based paints and lacquers, minimal packaging and recycled paper for product information to set children up for a lifetime of planet-friendly living.
Furthermore, part of our annual profits is put toward Trees for the Future – a nonprofit organization that partners with businesses like us to plant trees and combat deforestation.
Where can I purchase Kinderfeets products?
You can always purchase Kinderfeets products through our website. Additionally, you can find them on Amazon, at Target.com and many local toy stores. If you are an international buyer, please visit the “Distributors” link at the footer of our site and contact the distributor in your country.
When can I expect to receive my Kinderfeets product after purchasing?
We currently do not offer rush delivery service for our website orders. Depending on where you are located in the United States, you can expect to receive your product within 2-8 days of shipment. Please note that shipping delays are possible during the holiday season.
Where can I find instruction manuals for Kinderfeets products?
All instruction manuals can be found within the “Kinderfeets Parts” section on the Collections page. If you don’t find what you’re looking for, please contact us and we’ll be happy to help you.
Do Kinderfeets products require maintenance?
Slight maintenance may be required over time. Bolts may loosen on the bikes from use, so be sure to check them before each ride! Don’t leave or store your Kinderfeets products outside. They are protected by a lacquer coating but are made of wood and are therefore susceptible to damage caused by exposure to rain and wet conditions. ALL Kinderfeets products should be stored in a dry, cool space to ensure quality and lasting use. Warranty may be voided if regular maintenance is not performed and storage recommendations are not followed.
What happens if my child’s Kinderfeets product needs a replacement part or breaks?
Visit the “Kinderfeets Parts” section on the Collections page to place an order for the parts that you need. If you are experiencing an issue within the one-year warranty, you can contact us and we’ll be happy to help you.
What makes Kinderfeets’ products safer for my child than others on the market?
The intentional and functional design behind each Kinderfeets product ensures child safety and user-friendliness. All toys are handmade using sustainable materials, non-toxic finishings and non-formaldehyde glue to protect both children and the environment. Products are also safety tested for the European, North American and Australian markets: including CE, ASTM, EN71 and AS/NZS 8124.
How will Kinderfeets products help my child develop?
Kinderfeets’ active toys support children in their development of gross motor skills, balance and coordination - all while encouraging them to gain self-esteem through independent play. Other products strengthen fine motor skills alongside cognitive, social and language development. Each Kinderfeets product is manufactured to stimulate a child’s imagination, increase their capacity for joy, support their development and encourage their overall growth!
Each Kinderfeets product is manufactured to stimulate a child’s imagination, increase their capacity for joy, support their development of physical and cognitive skills, and encourage their overall growth!
I am a retailer or importer and want to talk about a partnership. How do I go about doing so?
Contact us via the “Contact” tab at the footer of our site and be sure to express your interest. We would love to discuss a potential partnership!
Where are Kinderfeets products made?
Every Kinderfeets product is crafted by passionate, talented and certified craftspeople. Our primary production factory is located near Shanghai, China. It was established more than two decades ago by Kirchdorfer Group, a European company founded in Austria whose long-standing ethical practices have been embedded in the culture of our factory.
These practices include a commitment to putting employees first while protecting their rights, minimizing our environmental impact, and delivering products of lasting quality. Our factory holds an ISO 9000 Quality Management Certification and Business Social Compliance Initiative (BSCI) Certification, a rigorous welfare standard established by the European Union (EU).
Our facilities are held to the highest international standards. We utilize powerful, high-grade dust-removal technology, protective equipment and annual statutory safety inspections to ensure every Kinderfeets product is made using ethically-sourced and environmentally-responsible materials free from harmful chemicals.
Kinderfeets also reviews and evaluates its facilities and business practices regularly — confirming that every employee feels safe, supported and comfortable. For example, each team member is consistently trained and mentored by a dedicated production manager so they can feel successful throughout each day’s activities. Personal and professional milestones are celebrated throughout the year with team-building events, social activities and bonus monetary rewards.We’re proud of our relentless pursuit of high-quality toy production and dedication to the well-being of all staff members. These are the types of standards that we expect from all of our partners around the world! If you have further questions or need additional information, please email Kinderfeets at email@example.com.